Our customer stories

Thousands of Kiwis aged over 60 who have taken out a reverse mortgage are enjoying hobbies, taking dream holidays, upgrading their home or car, or simply making the most of a lifestyle that is free from financial stress, while remaining in the community they call home.

These are their stories.


Latest story

Financial relief during a difficult time

We really are so happy that we decided to go ahead. The fact that Heartland was willing to work with us made all the difference and has given us peace of mind during a difficult time. It’s been a life-changing experience and we intend to make the most of it.

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Heartland Bank Reverse Mortgage Customer Story

A worry-free retirement

As we eased into retirement in 2015, it became apparent that we would need more money if we were going to continue living the life to which we had become accustomed, said Simon. That’s not to say we wanted to do anything flash, we just wanted to be able to go fishing around New Zealand, help our family if we needed to and take care of everyday expenses.

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Heartland Bank Reverse Mortgage Customer Story

Living the lifestyle dream

Simply put, we wouldn’t have been able to do what we’ve done without the mortgage. It’s really given us a new lease on life and while it’s been great to travel, it’s also reassuring to know we can access the money quickly if there’s an emergency or we need to help our children. Importantly, it’s allowed us to keep our home.

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Heartland Bank Reverse Mortgage Customer Story

Flying free – literally and financially!

Retiring from work doesn’t mean retiring from life – using the equity in your home can allow you to enjoy your time to the fullest. Paragliding isn’t a typical hobby for an 84-year-old, but that’s the pastime that Heartland reverse mortgage customer Jan has taken up in order to celebrate her new-found financial freedom.

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Heartland Bank Reverse Mortgage Customer Story

Freeing up funds for a priceless procedure

Colleen, who prefers her surname is not printed, says she had forgotten “how blue the sky is and how bright the flowers are” until a Heartland reverse mortgage allowed her the funds to pay for the cataracts operation she’d been waiting years to have done.

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Heartland Bank Reverse Mortgage Customer Story

Peace of mind

“I found the Heartland people were very helpful and gave good sound advice. They were interested in looking after my interests. This would be one of the best decisions I’ve made. It gave me peace of mind and enabled me to complete maintenance on the house and deal with some large and unexpected expenses.”

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Heartland Bank Reverse Mortgage Customer Story

Keeping the home healthy

Enjoying the view from their house on the hill in Te Awamutu, Ian and Irene Bardsley ay they couldn’t be happier with their decision to invest in the home they love.

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Enjoy a better lifestyle in retirement