Acceptable bank statements for manual upload

The manual bank statement upload tool that Heartland uses for income and expense verification can verify certain statement types, from certain accounts, from certain banks.

Further down the page, you’ll be able to see the full list of the statement types, accounts and banks that the tool can accept.

What if one of my accounts isn’t on the list?

Because we need 90 days’ worth of statements from all of the accounts you transact into or from (including savings and credit card accounts), if one or more of your accounts is not on the list below, you’ll need to complete income and expense verification using bank statement retrieval instead (which can access all accounts and banks).

What is the difference between an e-statement and a transactional breakdown?

E-statements and transactional breakdowns will look different for every banking provider and account type. However, the general rule of thumb is as follows:

• • An e-statement will be your typical full statement download (or what you receive regularly via email or can see in your digital banking platform), including the bank logo, your name, account number etc.
  • A transactional breakdown would be what you get when you ‘export transactions’ from a specific account – this will look more like an unformatted spreadsheet or PDF rather than a statement, and will have transaction types, codes and reference numbers.

List of acceptable statement types, accounts and banks