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Electronic Document Signing

We have partnered with a 3rd Party, DocuSign™, to enable you to complete some Heartland documentation such as loan agreements, online without the need to print or scan any paper. Please note we will only accept documents that have been sent from our Heartland DocuSign Solution.

Docusign dashboard displayed on a desktop. Mobile screen displaying an electronic signature

How does it work?

If you have an email address and mobile phone number then you will be eligible to use our DocuSign solution. It also means that if multiple people need to sign a document you can do so when suits you – independently or all at the same time.


Open and review your loan agreement


Sign and initial the pages by clicking where required


Complete any additional forms we might require (like a direct debit form)


That’s it – we will send you a PDF copy of your completed agreement once all parties have signed.

We will send you an email with a link to your documentation, you’ll be prompted to receive an authorisation code to your mobile number to access your documents.

Who is DocuSign?

DocuSign are Heartland's chosen 3rd party provider for electronic document execution. We wanted to find a partner with a solution that would be easy to use and help us provide better service to our customers.

We chose DocuSign as they are a well-established company with a safe and secure solution that was easy for us to roll out to our customers.

DocuSign logo

What are my other options?

We take the online security of our customers very seriously and we have chosen our document solution with safety and security of your information as our highest priority.

You can contact us to discuss if there are any other options.

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