Here's how we work
We make things easier for you
Whether it’s applying for a loan or making a term deposit, we are committed to finding a way to make it easier for you. We focus on speed and simplicity in everything we do so we can get to “yes” faster.
We know that your time is precious
We know that dealing with a bank is not at the top of your to-do list. That’s why we spend our time finding more ways to give you more time – to run your business, to enjoy your retirement, to get where you’re going faster. Your time is better spent doing the things you really want to do.
We’ll be here if you need us, but we won’t get in the way
We know that good customer service can mean different things to different people. We love getting to know our customers. When you call us, you’ll speak to a friendly, real person. When you come and visit us, one of the locals will be there to help. But if it’s quick, no-fuss online service that you’re after, we’re great at doing that, too.
We’re not just another bank
We’re proud to be Kiwi. And we’re proud to have a long New Zealand heritage. But that’s not the only thing that defines us. We embrace technology and the difference it can make for our customers. We get things done quickly and without fuss. We are a small and agile team with a great track record of achieving what we set out to do.
The leader in Reverse Mortgages – both here and in Australia
Heartland is not only leading the way in New Zealand as the largest reverse mortgage provider, but also owns Australia’s leading provider, Heartland Reverse Mortgages. The business, formerly Australian Seniors Finance, was purchased by Heartland in 2014 and is growing strongly. A market-leading product and our personal service makes Heartland Reverse Mortgages the lender of choice for many Australians over 60.
Heartland Reverse Mortgages in Australia has won the Money Magazine Best Reverse Mortgage for the last three years - and six times since 2010 - and is proud to be Canstar’s 2018 Reverse Mortgage Provider of the Year.
Through Heartland Reverse Mortgages in New Zealand and Australia, we have helped thousands of retirees release equity from their home, helping them to live a more comfortable retirement.
Our Management Team
Our experienced and diverse team has the skills, knowledge and vision needed to lead Heartland into the future of banking.
"Our customers are at the heart of everything we do. It’s more than just providing excellent customer service. It’s about finding ways that we can make a real difference for our customers and the communities in which we live. Putting Kiwi families into safer vehicles or helping retirees to live a more comfortable retirement without unnecessary financial stress are just some of the things we do to enhance the lives of our customers."
Executive Director and Chief Executive Officer, Heartland Group
"Whether you’re looking to save or borrow, we’re here to help. We also make sure we’re in the most convenient place for you. Right there when you’re buying a car from the car yard, online when you’re looking for a savings account, or on your mobile in between quoting jobs. When you need us, we’ll be there."
Chief Executive Officer, Heartland Bank
Heartland quick facts
|Heritage||Heartland Bank's roots stretch back to 1875.|
|Credit rating||BBB (Outlook Stable) from Fitch Ratings.|
|100% for NZ||NZ operated and managed.|
|NZX and ASX listed||Listed on the NZX Main Board, and listed on the ASX (Foreign Exempt Listing), with approximately 12,000 shareholders.|
|$4.6bn in Finance Receivables||Diversified portfolio of assets by business sector and geography.|
|$3.3bn of Customer Deposits||46,000 individual depositors, many of whom have been with us for 10+ years.|