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to support you
Here you’ll find information on some of our Heartland services, as well as other external financial and wellbeing support.

COVID-19 update

We’re continuing to monitor advice from authorities. Our Auckland offices are open for appointments only. Offices outside of Auckland are open and serving customers. He waka eke noa – we’re all in this together. Find out more about how we might be able to help if you need financial support.

Support for your banking
Money Talks MoneyTalks is a helpline available to provide free advice to individuals and whānau struggling with their finances. Learn more about MoneyTalks
New Zealand Relay NZ Relay enables people with hearing and speech impairments to communicate over the phone. Go to NZ Relay website
Stepping Up Stepping UP provides free programmes to build your computer, smartphone and digital skills in small easy steps. Go to Stepping Up website
Additional resources
The Women’s Refuge Shielded Site is a tool for victims of domestic abuse to ask for help, without fear of it showing up in their browser’s history. You can access the shielded portal from anywhere on our website, just look for this button at the bottom of each page.shielded
Lifeline Aotearoa’s helpline and textline provides 24/7, confidential support from qualified counsellors and trained volunteers. Call 0800 LIFELINE or text 'Help' to 4357.

Go to Lifeline Aotearoa website
Dementia New Zealand is a national organisation that represents and supports six service delivery Affiliates. These are Dementia Auckland, Dementia Canterbury, Dementia Hawkes Bay, Dementia Lakes, Dementia Wellington and Dementia Waikato.

Together these organisations provide community dementia support services to areas covering 70% of New Zealand’s population.

Go to Dementia NZ website
Blind Low Vision New Zealand support people with no or limited useful sight that makes doing day-to-day tasks a challenge, even with the best corrective lenses. They are New Zealand’s leading provider of vision rehabilitation, providing practical and emotional support for people with vision loss.

Go to Blind Low Vision website
NFDHH works with our community, schools, workplaces, the hearing sector and central government, to ensure the experience of deafness and hearing loss are understood and recognised and that hearing health is prioritised at every life stage.

Go to NFDHH website
Sorted is a trusted source of free, impartial and independent financial information and resources for New Zealanders.

Go to Sorted website
The Citizens Advice Bureau is a public service that provides free and independent legal information and advice about legal rights and how to access different legal services.

They also provide assistance with non-legal issues, providing budgeting and financial advice.

Go to Citizens Advice Bureau website
Age Concern New Zealand is a charity dedicated to people over 65, their friends, and whānau. They promote dignity, wellbeing and equity, and provide expert information and support services in response to older people's needs.

Go to Age Concern NZ website
How can we help?
If you are facing a difficult circumstance and need our support, please reach out and let us know what you need.
Call us on 0800 85 20 20