Existing customer information
This information is provided to each customer upon settlement of their loan, in hard copy as the New Customer Guide.
If you have any other questions, or require further information regarding your loan, please do not hesitate to contact our Customer Care Team on 0800 488 740 or [email protected] if you require assistance at any time. We are here to help you.
Heartland Reverse Mortgage’s variable interest rate is 6.20% per annum from July 1, 2020.
If you are a Legacy client, and took out a loan between 2005 - 2014 please click here for interest rates that may apply to you.
Effective as of 8th May 2020
The variable interest rate for loans settled between 1 November, 2005 and 31 December, 2009 is 4.26% p.a. This has changed from 5.25% p.a.
The variable interest rate for loans settled between 1 January, 2010 and 1 April, 2014 is 5.26% p.a. This has changed from 6.25% p.a.
Have a question?
A drawdown fee applies – please refer to Heartland's current fee schedule on our website.
Please be sure to include your loan number and your last name in the transaction description. This is essential, as it enables us to correctly identify your loan repayment.
You can find your loan number on your Settlement Letter, as well as any subsequent Statements. We can also confirm your loan number over the phone for you on 0800 488 740.
Our account details:
Account name: Sentinel Custodians Ltd
Account number: 12 3244 0033187 01
Please contact us to discuss whether taking your loan with you could be a solution, and your eligibility.