Contact us

Retail investments team

Monday to Friday: 8.00am – 5.30pm
Saturday, Sunday & Public Holidays: Closed

Freephone: 0800 85 20 20
Phone: +64 9 927 9641
Email: [email protected]

Lost or stolen cards

If your card has been lost or stolen, please get in touch and we can cancel your card immediately. We’ll then order you a replacement card (a fee of $10 including standard postage applies. International delivery may incur additional courier charges).

Outside our opening hours, Westpac administer our lost and stolen cards.

Phone: 0800 888 111 (24 hours a day)
Overseas: +64 9 914 8026 (24 hours a day)

Monday to Friday: 8.30am – 5.00pm
Saturday, Sunday & Public Holidays: Closed

Freephone: 0800 80 91 91
Email: [email protected]

Monday to Friday: 8.30am – 5.00pm
Saturday, Sunday & Public Holidays: Closed

Freephone: 0800 488 740
Email: [email protected]

Monday to Friday: 8.00am – 5.30pm
Saturday, Sunday & Public Holidays: Closed

Freephone: 0800 85 30 30
Email: [email protected]

Monday to Friday: 8.00am – 5.00pm
Saturday, Sunday & Public Holidays: Closed

New Open For Livestock enquiries

Freephone: 0800 87 50 50
Email: [email protected]

General rural enquiries

Freephone: 0800 43 27 00

Existing livestock customers

Freephone: 0800 22 20 50
Email: [email protected]

Sheep & Beef Direct enquiries

Email: [email protected]

Rural Digital Manager

Emily Daly
Email: [email protected]
(03) 924 3193
027 532 3901

Rural Manager

Tayler Payton
Email: [email protected]
027 266 5882

Relationship Manager - Hawkes Bay/Gisborne/Manawatu/Wairarapa/Whanganui/
Taranaki

James Holden
Email: [email protected]
027 444 3007

Relationship Manager - North Island

Linda Roberts
Email: [email protected]
(03) 924 3128

Manager - Rural Partnerships

Tim Murgatroyd
Email: [email protected]
(03) 341 0513
027 282 0130

Relationship Manager - Canterbury/West Coast/Marlborough/Tasman

Hugh Murchison
Email: [email protected]
(03) 924 3149
027 605 5545

Relationship Manager - Otago/Southland

Chris Collins
Email: [email protected]
(03) 951 3240
027 273 8593

Relationship Manager - South Island

Phil McGregor
Email: [email protected]
(03) 924 3144

Postal Address

c/o Heartland Bank
PO Box 9919
Newmarket
Auckland 1149

Physical Address

75 Riccarton Rd
Riccarton
Newmarket
Christchurch 8011

Our Home Loans are only available online, as we don’t have a dedicated team to assist with phone enquiries. For more information, view our eligibility criteria or apply online. For any questions unrelated to eligibility or the application, please leave us a message.

Monday to Friday: 9.00am – 5.00pm
Saturday, Sunday & Public Holidays: Closed

Freephone: 0800 85 80 80
Email: [email protected]

People and Culture Team

Email: [email protected]