If you'd like to speak to our friendly Heartland Bank team, just pick up the phone, the call is free: 0800 85 20 20. If you’re overseas you can call us on +649 927 9641.
You can find the contact details for our retail offices and specific teams below.
Holiday Trading Hours
| Monday 24th December | 8.30am – 5:30pm |
| Tuesday 25th December | Closed - Public Holiday |
| Wednesday 26th December | Closed - Public Holiday |
| Thursday 27th December | 8.30am – 5:30pm |
| Friday 28th December | 8.30am – 5:30pm |
| Monday 31st December | 8.30am – 5:30pm |
| Tuesday 1st January | Closed - Public Holiday |
| Wednesday 2nd January | Closed - Public Holiday |
Westpac takes care of the administration of our Heartland Bank cards. This phone number will take you straight to the Westpac customer service team who will be able to assist you if your card is lost or stolen.
All +64 9 914 8026 (24 hours a day)
For Mastercard cards and Visa cards, visit any branch displaying the Mastercard and Cirrus acceptance marks or Visa and Plus symbols, as shown on your card.
We’ll issue you with a replacement card (a fee of $15 including standard postage applies. International delivery may incur additional courier charges).
Holiday Trading Hours
| Monday 24th December | 8.30am – 5:30pm |
| Tuesday 25th December | Closed - Public Holiday |
| Wednesday 26th December | Closed - Public Holiday |
| Thursday 27th December | 8.30am – 5pm |
| Friday 28th December | 8.30am – 5pm |
| Monday 31st December | Closed |
| Tuesday 1st January | Closed - Public Holiday |
| Wednesday 2nd January | Closed - Public Holiday |
Holiday Trading Hours
| Monday 24th December | 8.30am – 12pm |
| Tuesday 25th December | Closed - Public Holiday |
| Wednesday 26th December | Closed - Public Holiday |
| Thursday 27th December | Closed |
| Friday 28th December | Closed |
| Monday 31st December | Closed |
| Tuesday 1st January | Closed - Public Holiday |
| Wednesday 2nd January | Closed - Public Holiday |
| Monday 24th December | 8.30am – 5:30pm |
| Tuesday 25th December | Closed - Public Holiday |
| Wednesday 26th December | Closed - Public Holiday |
| Thursday 27th December | 8.30am – 5:30pm |
| Friday 28th December | 8.30am – 5:30pm |
| Monday 31st December | 8.30am – 5:30pm |
| Tuesday 1st January | Closed - Public Holiday |
| Wednesday 2nd January | Closed - Public Holiday |
| Monday 24th December | 9am – 3pm |
| Tuesday 25th December | Closed - Public Holiday |
| Wednesday 26th December | Closed - Public Holiday |
| Thursday 27th December | 9am – 3pm |
| Friday 28th December | 9am – 3pm |
| Monday 31st December | 9am – 3pm |
| Tuesday 1st January | Closed - Public Holiday |
| Wednesday 2nd January | Closed - Public Holiday |
| Thursday 3rd January | Closed |
| Friday 4th January | Closed |
| Monday 24th December | 9am – 4:30pm |
| Tuesday 25th December | Closed - Public Holiday |
| Wednesday 26th December | Closed - Public Holiday |
| Thursday 27th December | 9am – 4:30pm |
| Friday 28th December | 9am – 4:30pm |
| Monday 31st December | 9am – 4:30pm |
| Tuesday 1st January | Closed - Public Holiday |
| Wednesday 2nd January | Closed - Public Holiday |
| Monday 24th December | 9am – 4:30pm |
| Tuesday 25th December | Closed - Public Holiday |
| Wednesday 26th December | Closed - Public Holiday |
| Thursday 27th December | 9am – 4:30pm |
| Friday 28th December | 9am – 4:30pm |
| Monday 31st December | 9am – 4:30pm |
| Tuesday 1st January | Closed - Public Holiday |
| Wednesday 2nd January | Closed - Public Holiday |
For other enquiries, email us on [email protected] or leave us a message using the form below.