Contact Us

Monday to Friday
8am - 5:30pm

Saturday, Sunday & Public Holidays
Closed

Freephone 0800 85 30 30
Fax +64 9 927 9319
Email [email protected]

Retail Investments Team

Monday to Friday
8:00am - 5:30pm

Public Holidays
Closed

Freephone 0800 85 20 20
Phone +64 9 927 9641
Email [email protected]

Lost or Stolen Cards

Westpac takes care of the administration of our Heartland Bank cards. This phone number will take you straight to the Westpac customer service team who will be able to assist you if your card is lost or stolen.

In New Zealand

Phone 0800 888 111 (24 hours a day).
Visit your nearest Westpac branch.

From overseas

All +64 9 914 8026 (24 hours a day)
For Mastercard cards and Visa cards, visit any branch displaying the Mastercard and Cirrus acceptance marks or Visa and Plus symbols, as shown on your card.

We’ll issue you with a replacement card (a fee of $15 including standard postage applies. International delivery may incur additional courier charges).

Monday to Friday
8:30am - 5pm

Public Holidays
Closed

Freephone 0800 80 91 91
Email [email protected]

Monday to Friday
8am - 5pm

Public Holidays
Closed

New Open For Livestock Enquiries

Freephone 0800 87 50 50
Email [email protected]

General Rural Enquiries

Freephone 0800 43 27 00

Existing Livestock Customers

Freephone 0800 22 20 50
Email [email protected]

Monday to Friday
8:30am - 5pm

Public Holidays
Closed

Freephone 0800 488 740
Email [email protected]

Monday to Friday
8:00am - 5:30pm

Public Holidays
Closed

Freephone 0800 85 80 80
Email [email protected]

People and Culture Team

Email [email protected]