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Online security

Your online security is important to us, and we work hard to make sure your money and personal information is kept safe.

How we protect you

Keeping your account and personal information safe is our top priority. At Heartland Bank we use the latest detection and prevention tools and HTTPS encryption to ensure that any sensitive communications or transaction data sent between your browser and our systems is safe and secure.

We will never ask you to disclose your user ID or password over phone, email or in person, nor will we send you email messages with a link to online banking.

How secure is the Heartland Mobile App?

  • Our mobile app is the most secure way to interact with Heartland.
  • Sensitive data travelling between your device and our systems is securely encrypted.
  • If the app is left running without any activity it will automatically require you to log in again.
  • We conduct ongoing security reviews of our app and supporting infrastructure to ensure that potential vulnerabilities are identified and addressed.
  • Additional security assessments are carried out by third party security specialists.
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