96% of customers satisfied with a Heartland Reverse Mortgage
Heartland is thrilled to have helped more than 17,000 Kiwis live a more comfortable retirement with a reverse mortgage. Regularly, Heartland Reverse Mortgages receive fantastic feedback from customers, explaining what a difference the mortgage has made to their lives. Here are the results of a survey sent to all customers who took out a loan in 2019.
About the product
The overall response for those who took out a Heartland Reverse Mortgage was overwhelmingly positive, with 96% of customers responding they were either very satisfied or extremely satisfied.
About the service
Out of customers surveyed 98% of responders were happy with the Consultant’s product knowledge, ability to answer questions and the amount of time taken for settlements. This is particularly pleasing as Heartland prides itself on having a team of knowledgeable and passionate employees, who help customers make an informed decision.
Here are a couple of quotes from customers
From the customers surveyed, 94% said they would recommend a Heartland Reverse Mortgage to friends and family.
Find out more about a Heartland Reverse Mortgage, get in touch on 0800 488 740 or visit our website at heartland.co.nz