Will a reverse mortgage affect my other financial arrangements?

A reverse mortgage may affect your financial arrangements with the New Zealand Government (such as supplementary benefits). We recommend that prior to applying for a reverse mortgage you contact Work and Income to discuss any potential impacts the reverse mortgage may have on your financial arrangements. Visit www.workandincome.govt.nz for more information. This is also something that your solicitor can advise you on.

How and when is my loan repaid?

With a Heartland Reverse Mortgage you do not need to make regular repayments. The total loan amount, interest and fees charged is repayable when you move permanently from your home. Usually this when you sell your property, move into long-term care, or pass away. The loan is usually repaid from the sale proceeds of your home, and the balance is then retained by you or your estate.

Although the Heartland Reverse Mortgage is designed to last for as long as you choose to stay in your home, you may repay all or part of your Heartland Reverse Mortgage at any time without penalty, providing you with the flexibility to manage your finances in the way that suits you best.

Can I rent out my home?

Once you have a Heartland Reverse Mortgage you are not able to rent out your home full time, or provide a tenant with a long term lease. Your home should remain your place of residence.
If you have a Secondary Property Loan you are able to rent out your property.

Can I increase my loan amount?

If you have a cash reserve facility, and it is fully drawn you can apply to increase your total loan amount. Increases are based on the age of the youngest borrower, the current property value and the total loan balance, at the time of request. Fees will apply and a new valuation of your home may be required. This will be confirmed at the time of request.

What types of property are eligible?

Your home must be your principal residence, or your secondary property, built using conventional construction and in good repair. It must also meet our minimum property value criteria. Some locations and property types will have restrictions and, in some cases, may not qualify for a Heartland Reverse Mortgage.

The property should be mortgage free. If there is a small mortgage outstanding it must be repaid when the Heartland Reverse Mortgage begins - this can be done by using part of your loan.

As security for your loan, Heartland Bank must be the first and only mortgage on your property. This means you will be unable to take out another mortgage or charge on your home from a different company.

How much could I borrow?

Heartland encourages you to only borrow what you need. We provide three flexible options to help you access the equity in your home when required, which can be used in combination.

When you set up your Heartland Reverse Mortgage, simply tell us how much you would like to access initially, and then how much you may need to borrow in the future. We can make funds available to you now, and you can establish a cash reserve facility or monthly payment to manage your future requirements.

Our cash reserve facility is designed to make it quick and easy to draw further funds, as and when you require them.

You can also complement your retirement income with a monthly advance. This can be taken for up to 5 years, is paid monthly, and helps many of our customers live a more comfortable retirement.

The following table shows the maximum percentage of your home’s value you can borrow at various ages. The percentage is based on the age of the youngest borrower minus 40, and the ages below are shown as examples.

Age of youngest borrower	Maximum % of home's value available*
55*	15%
60	20%
65	25%
70	30%
75	35%
80	40%
85	45%
90	50%

*You may be able to access a loan on your owner-occupied home if one borrower is aged between 55-59 but has a partner aged 60 or over.

How do you value my home?

To allow us to establish the value of your home, and therefore calculate how much you will be entitled to borrow, we will need to assess the value of your home. All applications will initially be assessed using an online valuation (i-val) which costs $17.41. Some applications may require a full market valuation (FMV), when certain criteria is met according to our valuations policy. In that case we will arrange for a registered valuer to visit your home to assess its value. You will need to pay for the cost of a FMV, which will depend on the location and value of your property. If a FMV is required, the i-val fee will not be charged. A copy of the i-val and the FMV report will be provided to you.

What if I move house?

If you move into another house, you will repay your current reverse mortgage and you can re-apply on your new home. Fees will apply and your new home must meet our current lending and property criteria, including valuation, size and location. Please contact us for assistance.

Will I still own my home?

Yes, you continue to own and live in your home for as long as you wish, benefiting from any potential increase in property values^*. The total loan amount, including accumulated interest and any fees charged, is repayable when you move permanently from your home; this could occur when you sell your property, move into long-term care or pass away.

*There is no assurance that property values will increase over time, and property values may also decline.

What is a reverse mortgage?

A reverse mortgage is a loan that has been designed for the needs of people over 60. It allows you to release cash from the value of your home to help fund retirement. No regular repayments are required – the debt is repaid from the future sale of the property.
Importantly, you continue to own and live in your home for as long as you wish, continuing to enjoy the benefits of your community, social network, and family memories.

*Subject to complying with the terms and conditions of the Heartland Reverse Mortgage.

What if I am not the only property owner?

Some applicants (called nominated residents) may not be the sole owners of the home they live in. For example, the home might be in a family trust, or in the case of a couple, owned by only one person.

As long as the nominated residents of the home meet the age criteria, and all residents are recorded on the loan, you can still apply for a Heartland Reverse Mortgage providing all the owners agree to sign the application form and legal documents. Terms and conditions apply.

What if I want to make a compliment or complaint?

At Heartland, we are proud to offer our customers a high level of customer service, and your satisfaction is very important to us. If you would like to make a complaint or offer a compliment, we encourage you to contact us here.