Heartland Mobile app

The Heartland Mobile app is a fast and simple
way to open and manage your Call Accounts and term deposits on the go.

Find out what new developments we are working on and get notified when they are released.

View the list

Top features

  • View your term deposits, Call, PIE, and savings account balances and transaction history

  • Open new term deposit, Call and savings accounts

  • Transfer money from your Call account to your nominated account

  • Decide what happens with your term deposits when they mature

  • Send us a secure message

  • More to come - find out what else we're working on

How to get started

Check you are registered for Internet banking and have a valid User ID and password.

Head over to Google Play or the Apple App Store and download the app.

Log in using your existing Internet Banking User ID and password.

You’re ready to start using the Heartland Mobile app.

How it works

To login to the app you will need to hold at least one savings or deposit account with Heartland Bank, and be signed up for Internet Banking.

If you are not already signed up for Internet Banking, please complete the registration form and email it to [email protected], or contact us on 0800 86 88 84 (Mon-Fri 8am - 5:30pm).

To login to the app you will need to hold at least one savings or deposit account with Heartland Bank, and be signed up for Internet Banking.

If you are not already signed up for Internet Banking, please complete the registration form and email it to [email protected], or contact us on 0800 86 88 84 (Mon-Fri 8am - 5:30pm).

You can open Term Deposit, Direct Call, Business Call, Heartland Saver and Heartland Savings Optimiser accounts from within the app.
During the last 10 days of your term deposit, you can change what happens to it when it ends.
Currently you can transfer funds from your Call account to your nominated account.
View account summaries and transaction histories for each of your savings and deposits accounts.
Send us secure message and we'll respond within two business days (Monday to Friday, not including public holidays).

The List

The Heartland Mobile app is a work in progress. Our customers have told us what features they would like to see next, and we'll be working hard on this list in the coming months, and posting updates here.

Thank you to everyone who has given feedback. We're always open for more - drop us a line at [email protected] with what you like, what you don't like, and what you'd like to see next.

Support for iOS 10.3

Launched! Now you can download the app on your iPhone 5, 5c, 5s, or iPad 4th Generation. This brings our support level for Apple devices up by 9% to 89%.

Quick access

PIN login

Fingerprint login

Using a fingerprint or PIN to login to the app saves time and are the preferred login methods for many of our customers.

View Term PIE accounts

Launched! Access balance and transaction history of your Term PIE accounts.

View Cash PIE accounts

Launched! Access balance and transaction history of your Cash PIE accounts.

Account switching

Launched! If you have more than one customer linked to your user ID, now you can switch between them without logging off and on again.

Support for Android 5.0

Launched! This brings our support level for Android devices up by 5% to 95%. Android versions before version 5 are lacking some important security features, so we won't be able to support anything older.

Adjustable font size

Launched! Font size can now be adjusted in the Settings menu to make the app more comfortable to use on some devices.

Term Deposit grace period

Allow changing the maturity instructions of a term deposit up to ten days after maturity.

Nicknames

Viewing account nicknames in the app will make managing multiple accounts simpler.

Reset password

Being able to reset your password in the app is a basic feature which we recognise as a must-have.

Make remember user ID optional

Launched! Some of you have told us you would like to be able to save your user ID on the login screen, and others have said they'd prefer it wasn't saved. So we've made this optional via a tickbox.

Quick balance

Being able to view your balances without logging in is something many of you would like to see.

Pending Transactions

The ability to see transactions that are yet to be processed because they are either pending or future dated.

Transfer funds between accounts

Transfer your funds between Direct Call, Business Call, Saver and Savings Optimizer accounts.

Update personal details

We're working on allowing you to change your personal details through the app.

Ready to download?

Android

Go ahead and download the Heartland Mobile app on your Android smartphone or tablet

Google Play Store
Get it on Google Play

Requires Android 5 or later.

Apple

Go ahead and download the Heartland Mobile app on your Apple iPhone or iPad

Google Play Store
Available on the App Store

Requires iOS 10.3 or later.

Questions? We have answers

If your accounts are set up so that someone else needs to authorise your payment, you will not be able to finalise the payment in the app. Instead, you will get a message noting that the payment request will need to be authorised by the other authorised user/signatory in Internet Banking.

Transfers to Heartland accounts are processed immediately. Payments to other banks that are made before 7pm are processed that night while payments made after 7pm are processed the next business day (Monday to Friday, not including public holidays).

All payments made after 7pm on Friday are processed on Monday night.

The cut-off time for transactions is 7pm on business days. Mobile app transactions completed before 7pm on business days are processed that night, while transactions made after 7pm will be processed the next business day.

Payments to other Heartland accounts will be processed immediately between the hours of 8am and 8pm.

No, the passcode functionality on Internet Banking is not applicable in the app.
If you forget your password or your User ID, please call us on 0800 86 88 84 (8am to 5:30pm Monday to Friday). We’ll need to ask you a few questions to confirm your identity before confirming your User ID or resetting your password over the phone.
Please send us a secure message or call us on 0800 86 88 84 (8am to 5:30pm Monday to Friday).
Your login information for the app is the same User ID that you use to access Internet Banking. Your password will also be the same as the one you use for Internet Banking.

Can't find what you're looking for?

We have a great team standing by to answer any of your investment questions.

Contact support team

Got feedback?

We’d love to hear your feedback on this app, including any features you’d like to see in future.

Please send us your thoughts at [email protected]

Heartland Bank terms apply: to use the Heartland Mobile app you must be a Heartland Bank internet banking customer. Please complete the registration form and email it to [email protected], or contact us on 0800 86 88 84.