Downloading and Installing
The Heartland Mobile App works on:
- Apple iPhone, iPad, and iPod Touch with iOS version 11 or later. You can check and update your iOS version here.
- Android smartphones and tablets with Android version 5.1 or later*. You can check and update your Android version here.
* The Huawei P8 Lite and its variants are not supported
App Features
PIN and fingerprint login are available for modern devices that support the latest security standards (hardware-backed encryption). These include iPhone 5S, iPad Air, and iPad Mini 2 and newer, and generally any Android device that has a fingerprint reader. Note that some older Android devices that have a fingerprint reader are not supported.
To check if your device is supported log in to the app, open the menu at the top left, choose Settings, and look for PIN Login, Fingerprint Login, or Touch ID.
The Heartland Mobile App is a fast and simple way to manage your term deposits, call, PIE, savings, YouChoose and revolving credit accounts. Benefits include:
- Open a new term deposit, call or savings accounts or apply for a YouChoose account
- View your term deposits, call, PIE, savings, YouChoose, and revolving credit account balances and transactions
- Set up and manage automatic payments from your call, revolving credit or YouChoose account
- Decide what happens with your term deposits when they mature
- Contact us at any time via secure messaging
There are a number of measures in place to help keep your account and data secure.
- Sensitive data travelling across the internet between your device and our systems is encrypted
- We will lock your account automatically if the incorrect password is entered too many times
- The app will time-out if it is left running with no activity
- We use multiple layers of gateways, firewalls, and intrusion prevention devices according to industry best practice
- We conduct security assessments of our app and supporting infrastructure to ensure that potential vulnerabilities are identified and addressed. These assessments are carried out by a third party that specialises in information security
Logging In
PIN and fingerprint login are available for modern devices that support the latest security standards (hardware-backed encryption). These include iPhone 5S, iPad Air, and iPad Mini 2 and newer, and generally any Android device that has a fingerprint reader. Note that some older Android devices that have a fingerprint reader are not supported.
To check if your device is supported log in to the app, open the menu at the top left, choose Settings, and look for PIN Login, Fingerprint Login, or Touch ID.
You can log in to the app with the same user ID and password that you use to access internet banking.
On supported devices that support the latest security standards, you can set up PIN and Fingerprint login from the Settings menu.
To check if your device is supported log in to the app, open the menu at the top left, choose Settings, and look for PIN Login, Fingerprint Login, or Touch ID.
PIN and fingerprint login are available for modern devices that support the latest security standards (hardware-backed encryption). These include iPhone 5S, iPad Air, and iPad Mini 2 and newer, and generally any Android device that has a fingerprint reader. Note that some older Android devices that have a fingerprint reader are not supported.
To check if your device is supported log in to the app, open the menu at the top left, choose Settings, and look for PIN Login, Fingerprint Login, or Touch ID.
If you haven’t set up your security questions yet, when you’re back in the app click on the menu button on the top left. In the menu you will see ‘Security Questions’. Click on this and enter the answers to your questions.
Just like internet banking, your account will be locked if your password is entered incorrectly too many times. This is a precaution to help prevent unauthorised access.
If you’re locked out, simply call us on 0800 86 88 84 (8:00am to 5:30pm Monday to Friday). We’ll need to ask you a few questions to confirm your identity before resetting your password.
To use the app you'll need to hold a savings or deposit account with Heartland Bank, and be signed up for internet banking. If you are not already signed up for internet banking, please email us a completed internet banking registration form at [email protected], or contact us on 0800 86 88 84.
If you are not a Heartland Bank customer, you can apply for an account here.
Accounts and Transactions
Payments to other banks made before 7pm Monday to Friday are processed that night, otherwise the next business night.
Payments and transfers between Heartland accounts are processed immediately.
Reinvest
Money Out
Opening Accounts
You can open a Direct Call, Business Call, Heartland Saver and Heartland Savings Optimiser with a $0 balance, and pay money in from another account later.
For a term deposit the minimum balance is $1,000, which will need to be available in an internal account.You can either set up another Heartland account to deposit the funds into and then open your term deposit, or call us on 0800 86 88 84 (8:00am to 5:30pm Monday to Friday) and we can arrange an external transfer for you.
Secure Messaging


