Heartland Internet Banking

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Internet banking and app unavailable this Saturday night

Internet banking and the mobile app will be unavailable this Saturday night 17th November from 6pm to midnight, while we carry out scheduled maintenance.

Change to our special answer service

We will no longer offer the special answer service for cheques, effective from 4pm, 31 July 2018. To ensure you can use funds deposited into your account as quickly as possible, you may wish to request being paid electronically, such as one-off payments, bill payments, or automatic payments.

It’s the end of the tax year, which means it’s tax time!

What does this mean for me?

If you’ve earned credit interest on any Heartland account in the last tax year, we would have deducted tax according to the tax rate you have supplied to us.

How much tax has been deducted?

Your tax certificate will show the total tax for the year that we’ve paid to the IRD on each saving and/or deposit account you have with Heartland.

For term deposits that have monthly or quarterly interest payments on the last day of the month, the interest for March 2019 will be paid on 1st April 2019 meaning it is not included in your RWT for this year. All others will be included in this financial year.

How and when will I get my tax certificate?

Your tax certificate will be posted to you after Easter (23 April). Unfortunately, these are not currently available in the mobile app or Internet Banking.

If you haven’t received your Tax Certificate by 15 May, please let us know.

Contact us on 0800 85 20 20.

Questions? We have answers

Please complete the internet banking registration form and email it to [email protected], or contact us on 0800 227 227.
If you forget your password or your Customer ID, please call us on 0800 227 227 (8:30am to 5pm Monday to Friday). We’ll need to ask you a few questions to confirm your identity before telling you your Customer ID or resetting your password over the phone.

Your login details, which you will receive after you have signed up.

A computer with internet access and the latest version of your preferred browser (most computers and internet connections are suitable for Internet Banking).

A mobile phone number to complete the passcode verification required for certain payments.

If additional people need access to your account(s) please call us on 0800 227 227.

When logging into internet banking, if you enter your password incorrectly three times you’ll be locked out of the system. This is a precaution we’ve put in place for security reasons to prevent unauthorised access attempts.

If you’re locked out, simply call us on 0800 227 227 (8:30am to 5pm Monday to Friday). We’ll need to ask you a few questions to confirm your identity before resetting your password over the phone.

You may be using a browser and/or version that does not support our internet banking service. Please ensure you are using the latest version of your browser. For more information check our System Requirements guide.

The cut-off time* for internet banking payments for overnight processing is 7.00pm on business days (Monday to Friday, not including public holidays). internet banking transactions completed before 7.00pm on business days are processed that night, while transactions processed after 7.00pm will be processed the next business day.

Payments to other Heartland customers using the transfer funds, Pay Someone or Pay Nominated Account options will be processed immediately 24/7.

When you transfer funds between your Heartland accounts using the ‘transfer funds’ menu option, the transaction is processed immediately. The balances of the affected accounts will be updated at the time the transfer is processed.

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[email protected]

We will be in touch within the next working day.

Call our team

Phone: 0800 227 227

Available: 8am-5pm, Mon - Fri