Skip to main content

Are you financially affected by COVID-19? We're here to help. Get in touch

Heartland Internet Banking

Manage your money using a portal that's familiar.

Log in to Internet Banking

Heartland Digital

Enjoy the features of the Heartland Mobile App across all your digital devices.

Log in to Heartland Digital Tell me more

Payments to other banks made before 7pm Monday to Friday are processed that night, otherwise they are processed the next business day.

Payments and transfers between Heartland accounts are processed immediately.

Tax Certificates will be posted to eligible Heartland Bank Depositors in the week beginning 6 April.

Eligible depositors are those who earned more than $50 of interest in the year ended 31 March 2020.

Grey background

What's the difference between the two?

Heartland Digital was designed with customers in mind and we are constantly working to ensure that we provide the best experience possible.

There will be times when you will need to log into Internet Banking to complete some of your banking needs.

Heartland Digital gives you the power to view your Term Deposits, Direct Call, Business Call, Everyday, Everyday Business, Saver, Savings Optimiser, Revolving Credit, Cash PIE, PIE Term Deposits, and YouChoose accounts.

Take a look at the table below to get an idea of what they both can do.

  • TickCurrently available
  • ●On the horizon

Internet banking

Heartland Digital /
Mobile App

  • Login with internet banking user ID and password
    Yes
    Yes
  • Login with temporary password
    Yes
    Yes
  • Reset forgotten password
    ●
  • Change your password
    Yes
    ●
  • View your account balances
    Yes
    Yes
  • View a high-level summary of all your accounts
    Yes
    Yes
  • View your car and personal loan balances
    Yes
    ●
  • Make payments from supported accounts
    Yes
    Yes
  • Manage automatic payments
    Yes
    Yes
  • Manage payees
    Yes
    Yes
  • Manage future payments
    Yes
    Yes
  • Make bulk payments
    Yes
  • Pay multiple payees
    Yes
  • Authorise payments
    Yes
  • Pay and manage bill payees
    Yes
  • Pay with online EFTPOS
    Yes YouChoose only
  • View and manage nicknames
    Yes
    ●
  • Open term deposit, call and savings accounts
    Yes
  • Change term deposit reinvestment instructions
    Yes
  • Download bank statements and tax certificates
    ●
  • Update personal details
    Yes
  • Send and receive secure messages
    Yes
    Yes
  • Send attachments
    Yes
  • TickCurrently available
  • ●On the horizon

You have the questions?
We have the answers.

How do I sign up for Heartland Internet Banking and Heartland Digital?

It’s easy to set yourself up with both online platforms. All you need to do is complete the Internet Banking Registration Form and email it to [email protected] or contact us on 0800 85 20 20 20 between 8.00am to 5.30pm, Monday to Friday.

What should I do if I've forgotten my user ID and password?

If you have forgotten your user ID or password, please call us on 0800 85 20 20 between 8.00am to 5.30pm, Monday to Friday. We’ll need to ask you a few questions to confirm your identity before telling you your user ID or resetting your password over the phone.

What do I need to log into these platforms?

To log into both digital platforms, you will need a user ID and password. Your user ID is in the email we sent to you when you first opened your account.

If you have forgotten your user ID or password, please call us on 0800 85 20 20 between 8.00am to 5.30pm, Monday to Friday. We’ll need to ask you a few questions to confirm your identity before telling you your user ID or resetting your password over the phone.

What is Heartland Digital?

Heartland Digital enables desktop, laptop, tablet and mobile users the ability to experience Heartland Mobile App through a supported web browser.

To use Heartland Digital platforms you will need to access a supported web browser, which include; Safari 10.1+, Microsoft Edge 79+, Mozilla Firefox 20+ and Google Chrome 38+.

Heartland Digital supports the following accounts: Term deposits, Direct Call, Business Call, Everyday, Everyday Business, Saver, Savings Optimiser, Revolving Credit, Cash PIE, PIE Term Deposits, YouChoose.

You’ll also need a mobile phone number to complete the passcode verification required for Online EFTPOS payments.

Is Heartland Digital a replacement for Heartland Internet Banking?

No, Heartland Digital was not created as a replacement for Heartland Internet Banking. Heartland Digital simply allows you to access the features you’ve come to know on the Heartland Mobile App through a supported web browser.

Heartland Digital was designed with customers in mind and we are constantly working to improve it to ensure that we provide customers with the best experience possible.

What happens if I get locked out of my account after entering my password too many times?

When logging into Heartland Internet Banking or Heartland Digital, if you enter your password incorrectly three times you’ll be locked out. This has been put in place for security reasons to prevent unauthorised access attempts.

If you’re locked out, simply call us on 0800 85 20 20 from 8.00am to 5.30pm, Monday to Friday. We’ll need to ask you a few questions to confirm your identity before resetting your password over the phone.

What happens when I make an online payment on a weekend or public holiday?

Heartland Bank processes all transfers and deposits at 7pm each business day. If you transact on a business day before 7pm, your transaction will go through overnight.

Payments to other New Zealand banks made via Heartland Mobile App, Heartland Digital or Heartland Internet Banking on a non-business day will be processed on the next business day between Monday and Friday, not including public holidays.

Payments to other from a Heartland account to another Heartland customer will be processed immediately, 24/7.

Is Heartland Digital available to all customers?

Heartland Digital is available to customers who have access to internet banking and have a Heartland Digital supported account.

Heartland Digital supports the following accounts: Term deposits, Direct Call, Business Call, Everyday, Everyday Business, Saver, Savings Optimiser, Revolving Credit, Cash PIE, PIE Term Deposits, YouChoose. If you have an account with Heartland that is not supported by Heartland Digital you will still need to use Internet Banking to access your accounts.

Full terms and conditions are available at heartland.co.nz

Have more questions? Check out our FAQs page Arrow icon

Grey background