Questions? We have answers
Your login details, which you will receive after you have signed up.
A computer with internet access and the latest version of your preferred browser (most computers and internet connections are suitable for Internet Banking).
A mobile phone number to complete the passcode verification required for certain payments.
If additional people need access to your account(s) please call us on 0800 227 227.
Payments to other banks made before 7pm Monday to Friday are processed that night, otherwise the next business night.
Payments and transfers between Heartland accounts are processed immediately.
Payments to other Heartland customers using the transfer funds, Pay Someone or Pay Nominated Account options will be processed immediately 24/7.
When you transfer funds between your Heartland accounts using the ‘transfer funds’ menu option, the transaction is processed immediately. The balances of the affected accounts will be updated at the time the transfer is processed.
When logging into internet banking, if you enter your password incorrectly three times you’ll be locked out of the system. This is a precaution we’ve put in place for security reasons to prevent unauthorised access attempts.
If you’re locked out, simply call us on 0800 227 227 (8:00am to 5:30pm Monday to Friday). We’ll need to ask you a few questions to confirm your identity before resetting your password over the phone.
Payments to other New Zealand banks made via internet banking on a non-business day will be processed on the next business day (Monday to Friday, not including public holidays). For example, if you make a payment on a Sunday the payment will be debited from your account on the Monday morning.
Payments to other Heartland customers using the Pay Someone or Pay Nominated Account options will be processed immediately 24/7.
