Heartland Internet Banking

Manage your money using a portal that's familiar.

Heartland Digital

Enjoy the features of the Heartland Mobile App across all your digital devices.

What's the difference between the two?

Heartland Digital is part of our long-term focus to make banking faster and simpler, so you have more accessibility and flexibility with your money.

Many common online banking features are available in Heartland Digital, but there may be times when you will need to log in to Internet Banking for some of your banking needs.

Take a look at the table below to get an idea of what features are available on each platform.

Currently available
●On the horizon

Login with internet banking user ID and password
Login with temporary password
Reset forgotten password
Change your password

●

View your account balances
View a high-level summary of all your accounts
View your loan balances
View your loan transactions
View total balance across your saving and lending accounts

Digital only

Make payments from supported accounts
Manage automatic payments
Manage payees
Make future dated payments
Manage future dated payments
Make bulk payments
Pay multiple payees
Authorise payments
Pay and manage bill payees
Pay with online EFTPOS

YouChoose only

View and manage nicknames
Open term deposit, call and savings accounts
Change term deposit reinvestment instructions
Download bank statements and tax certificates
Update contact details
Update tax details

●

Send and receive secure messages
Send attachments

Currently available
●On the horizon

You have the questions?
We have the answers.

How do I sign up for Heartland Internet Banking and Heartland Digital?

It’s easy to set yourself up with both online platforms. All you need to do is complete the Internet Banking Registration Form and email it to [email protected] or contact us on 0800 85 20 20 20 between 8.00am to 5.30pm, Monday to Friday.

What should I do if I've forgotten my user ID and password?

If you have forgotten your user ID or password, please call us on 0800 85 20 20 between 8.00am to 5.30pm, Monday to Friday. We’ll need to ask you a few questions to confirm your identity before telling you your user ID or resetting your password over the phone.

What do I need to log in to these platforms?

To log in you will need a user ID and password. Your user ID is in the email we sent to you when you first opened your account.

What is Heartland Digital?

Heartland Digital is a website that enables most common online banking tasks to be carried out on your desktop, laptop, tablet and mobile. It has the same features as the Heartland Mobile App (except for PIN login, fingerprint login, and Quick Balances).

To use Heartland Digital you will need to use a modern web browser, such as; Safari 10.1+, Microsoft Edge 79+, Mozilla Firefox 52+ and Google Chrome 57+.

What happens if I get locked out of my account after entering my password too many times?

When logging into Heartland Internet Banking or Heartland Digital, if you enter your password incorrectly three times you’ll be locked out. This has been put in place for security reasons to prevent unauthorised access attempts.

If you’re locked out, simply call us on 0800 85 20 20 from 8.00am to 5.30pm, Monday to Friday. We’ll need to ask you a few questions to confirm your identity before resetting your password over the phone.

What happens when I make an online payment on a weekend or public holiday?

Heartland Bank processes all transfers and deposits at 7pm each business day. If you transact on a business day before 7pm, your transaction will go through overnight.

Payments to other New Zealand banks on a non-business day will be processed on the next business day between Monday and Friday, not including public holidays.

Payments to other from a Heartland account to another Heartland customer will be processed immediately, 24/7.

Is Heartland Digital available to all customers?

Heartland Digital is available to customers who have access to Internet Banking.

Have more questions? Check out our FAQs page