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Heartland Internet Banking

Manage your money using a portal that's familiar.

Log in to Internet Banking

Heartland Digital

Enjoy the features of the Heartland Mobile App across all your digital devices.

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What's the difference between the two?

Heartland Digital is part of our long-term focus to make banking faster and simpler, so you have more accessibility and flexibility with your money.

Many common online banking features are available in Heartland Digital, but there may be times when you will need to log in to Internet Banking for some of your banking needs.

Take a look at the table below to get an idea of what features are available on each platform.

  • TickCurrently available
  • On the horizon

Internet banking

Heartland Digital /
Mobile App

  • View your account balances
    Yes
    Yes
  • View a high-level summary of all your accounts
    Yes
    Yes
  • View your loan balances
    Yes
    Yes
  • View your loan transactions
    Yes
  • View total balance across your saving accounts
    Yes
  • View total balance across your lending accounts
    Yes
  • Make payments from supported accounts
    Yes
    Yes
  • Manage automatic payments
    Yes
    Yes
  • Manage payees
    Yes
    Yes
  • Manage future payments
    Yes
    Yes
  • Make bulk payments
    Yes
  • Pay multiple payees
    Yes
  • Authorise payments
    Yes
  • Pay and manage bill payees
    Yes
  • Pay with online EFTPOS
    Yes YouChoose only
  • Send and receive secure messages
    Yes
    Yes
  • Send attachments
    Yes
  • TickCurrently available
  • On the horizon

You have the questions?
We have the answers.

How do I sign up for Heartland Internet Banking and Heartland Digital?

It’s easy to set yourself up with both online platforms. All you need to do is complete the Internet Banking Registration Form and email it to [email protected] or contact us on 0800 85 20 20 20 between 8.00am to 5.30pm, Monday to Friday.

What should I do if I've forgotten my user ID and password?

If you have forgotten your user ID or password, please call us on 0800 85 20 20 between 8.00am to 5.30pm, Monday to Friday. We’ll need to ask you a few questions to confirm your identity before telling you your user ID or resetting your password over the phone.

What do I need to log in to these platforms?

To log in you will need a user ID and password. Your user ID is in the email we sent to you when you first opened your account.

If you have forgotten your user ID or password, please call us on 0800 85 20 20 between 8.00am to 5.30pm, Monday to Friday. We’ll need to ask you a few questions to confirm your identity before telling you your user ID or resetting your password over the phone.

What is Heartland Digital?

Heartland Digital is a website that enables most common online banking tasks to be carried out on your desktop, laptop, tablet and mobile. It has the same features as the Heartland Mobile App (except for PIN login, fingerprint login, and Quick Balances).

To use Heartland Digital you will need to use a modern web browser, such as; Safari 10.1+, Microsoft Edge 79+, Mozilla Firefox 52+ and Google Chrome 57+.

What happens if I get locked out of my account after entering my password too many times?

When logging into Heartland Internet Banking or Heartland Digital, if you enter your password incorrectly three times you’ll be locked out. This has been put in place for security reasons to prevent unauthorised access attempts.

If you’re locked out, simply call us on 0800 85 20 20 from 8.00am to 5.30pm, Monday to Friday. We’ll need to ask you a few questions to confirm your identity before resetting your password over the phone.

What happens when I make an online payment on a weekend or public holiday?

Heartland Bank processes all transfers and deposits at 7pm each business day. If you transact on a business day before 7pm, your transaction will go through overnight.

Payments to other New Zealand banks on a non-business day will be processed on the next business day between Monday and Friday, not including public holidays.

Payments to other from a Heartland account to another Heartland customer will be processed immediately, 24/7.

Is Heartland Digital available to all customers?

Heartland Digital is available to customers who have access to Internet Banking.

Have more questions? Check out our FAQs page Arrow icon

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