CONTACT US
We’re available online
You can bank online with our easy to use and secure digital banking platform on your phone, tablet or your computer. Learn more here and get started today.
Don’t have a user ID or password? Complete the access request form and we'll set you up.
Our contact details
Retail investments team
Monday to Friday: 8.00am – 5.30pm
Saturday, Sunday & Public Holidays: Closed
Freephone: 0800 85 20 20
Phone: +64 9 927 9641
Email: [email protected]
Lost or stolen cards
If your card has been lost or stolen, please get in touch and we can cancel your card immediately. We’ll then order you a replacement card (a fee of $10 including standard postage applies. International delivery may incur additional courier charges).
Outside our opening hours, Westpac administer our lost and stolen cards.
Phone: 0800 888 111 (24 hours a day)
Overseas: +64 9 914 8026 (24 hours a day)
Monday to Friday: 8.30am – 5.00pm
Saturday, Sunday & Public Holidays: Closed
To check your balance, view your statements, or export your transactions, log in to the Heartland Mobile App or Heartland Digital. Learn more here and get started today.
Monday to Friday: 8.30am – 5.00pm
Saturday, Sunday & Public Holidays: Closed
Freephone: 0800 488 740
Email: [email protected]
Need a car loan? Click here to apply online.
If you’re an existing customer, you can manage your car loan through the Heartland Mobile App or Heartland Digital. Things you can do in the app:
- Check your balance
- Download your statements
- Request a settlement quote
- Send us a secure message (we’ll aim to respond within 2-3 business days)
- And more! You can learn more here
If you need access, complete the access request form and we’ll set you up.
Alternatively, you can call us on 0800 85 20 20, Monday – Friday 8:30am – 5:00pm, Saturday, Sunday & Public Holidays: Closed
Monday to Friday: 8.00am – 5.30pm
Saturday, Sunday & Public Holidays: Closed
To check your balance, view your statements, or export your transactions, log in to the Heartland Mobile App or Heartland Digital. Learn more here and get started today.
If you need access, complete the access request form and we’ll set you up.
Dairy Direct enquiries
Click here to apply online
New Open For Livestock enquiries
Click here to apply online
Postal Address
c/o Heartland Bank
PO Box 9919
Newmarket
Auckland 1149
Physical Address
75 Riccarton Rd
Riccarton
Christchurch 8011
Monday to Friday: 8.00am – 5.30pm
Saturday, Sunday & Public Holidays: Closed
Freephone: 0800 225 373
Email: [email protected]
Our Home Loans are only available online, as we don’t have a dedicated team to assist with phone enquiries. For more information, view our eligibility criteria or apply online.
To check your balance, view your statements, or export your transactions, log in to the Heartland Mobile App or Heartland Digital. Learn more here and get started today.
If you need access, complete the access request form and we’ll set you up.
Monday to Friday: 9.00am – 5.00pm
Saturday, Sunday & Public Holidays: Closed
People and Culture Team
Email: [email protected]
To open an account, make a payment, check your balance, view your statements and more, log in to the Heartland Mobile App or Heartland Digital. Learn more here and get started today.
If you need access, complete the access request form and we’ll set you up.Opening hours
Monday to Friday: Open
Saturday, Sunday & Public Holidays: Closed
Auckland – Newmarket
By appointment only
9.00am – 4.30pm
Phone: 0800 85 20 20
Level 3, 277 Broadway Newmarket 1023 Auckland
or PO Box 9919, Newmarket, Auckland 1149
Tauranga
By appointment only
Phone: 07 578 3212
24 Devonport Road, Tauranga 3110
or PO Box 13234, Tauranga Central, Tauranga 3141
Christchurch
9.00am – 4.30pm
Phone: 03 341 1400
75 Riccarton Road, Riccarton, Christchurch 8011
or PO Box 8623, Riccarton, Christchurch 8440
Ashburton
9.00am – 4.30pm
Phone: 03 308 2050
224 East St, Ashburton 7700
or PO Box 313, Ashburton 7740
At Heartland Bank, we are proud to offer our customers a high level of customer service, and your satisfaction is very important to us. If you would like to make a complaint or offer a compliment, we encourage you to head to our Compliments and Complaints page.
