Contact

If you'd like to speak to our friendly Heartland Bank team, just pick up the phone, the call is free: 0800 85 20 20. If you’re overseas you can call us on +649 927 9641.

You can find the contact details for our retail offices and specific teams below.

Monday to Friday
8am - 5:30pm

Saturday, Sunday & Public Holidays
Closed

Freephone 0800 85 30 30
Fax +64 9 927 9319
Email [email protected]

Retail Investments Team

Monday to Friday
8:30am - 5:30pm

Public Holidays
Closed

Freephone 0800 85 20 20
Phone +64 9 927 9641
Email [email protected]

Holiday Trading Hours

Monday 24th December 8.30am – 5:30pm
Tuesday 25th December Closed - Public Holiday
Wednesday 26th December Closed - Public Holiday
Thursday 27th December 8.30am – 5:30pm
Friday 28th December 8.30am – 5:30pm
Monday 31st December 8.30am – 5:30pm
Tuesday 1st January Closed - Public Holiday
Wednesday 2nd January Closed - Public Holiday

Lost or Stolen Cards

Westpac takes care of the administration of our Heartland Bank cards. This phone number will take you straight to the Westpac customer service team who will be able to assist you if your card is lost or stolen.

In New Zealand

Phone 0800 888 111 (24 hours a day).
Visit your nearest Westpac branch.

From overseas

All +64 9 914 8026 (24 hours a day)
For Mastercard cards and Visa cards, visit any branch displaying the Mastercard and Cirrus acceptance marks or Visa and Plus symbols, as shown on your card.

We’ll issue you with a replacement card (a fee of $15 including standard postage applies. International delivery may incur additional courier charges).

Monday to Friday
8:30am - 5pm

Public Holidays
Closed

Freephone 0800 80 91 91
Email [email protected]

Holiday Trading Hours

Monday 24th December 8.30am – 5:30pm
Tuesday 25th December Closed - Public Holiday
Wednesday 26th December Closed - Public Holiday
Thursday 27th December 8.30am – 5pm
Friday 28th December 8.30am – 5pm
Monday 31st December Closed
Tuesday 1st January Closed - Public Holiday
Wednesday 2nd January Closed - Public Holiday
Monday to Friday
8am - 5pm

Public Holidays
Closed

New Open For Livestock Enquiries

Freephone 0800 87 50 50
Email [email protected]

General Rural Enquiries

Freephone 0800 43 27 00

Existing Livestock Customers

Freephone 0800 22 20 50
Email [email protected]
Monday to Friday
8:30am - 5pm

Public Holidays
Closed

Freephone 0800 480 740
Email [email protected]

Holiday Trading Hours

Monday 24th December 8.30am – 12pm
Tuesday 25th December Closed - Public Holiday
Wednesday 26th December Closed - Public Holiday
Thursday 27th December Closed
Friday 28th December Closed
Monday 31st December Closed
Tuesday 1st January Closed - Public Holiday
Wednesday 2nd January Closed - Public Holiday
Monday to Friday
8:30am - 5pm

Public Holidays
Closed

Freephone 0800 85 80 80
Email [email protected]

People and Culture Team

Call Rhianna on 09 927 9177 or Stella on 09 927 9589
Email [email protected]

Opening hours

Monday to Friday
Open
Saturday & Sunday, Public Holidays
Closed

Auckland - Newmarket

8:30am – 5.30pm
Level 3, Heartland House
35 Teed Street, Newmarket, Auckland, 1023
or PO Box 9919, Newmarket, Auckland 1149

Holiday Trading Hours

Monday 24th December 8.30am – 5:30pm
Tuesday 25th December Closed - Public Holiday
Wednesday 26th December Closed - Public Holiday
Thursday 27th December 8.30am – 5:30pm
Friday 28th December 8.30am – 5:30pm
Monday 31st December 8.30am – 5:30pm
Tuesday 1st January Closed - Public Holiday
Wednesday 2nd January Closed - Public Holiday

Tauranga

9am – 3pm
Phone: 07 578 3212
24 Devonport Road, Tauranga 3110
or PO Box 13234, Tauranga Central, Tauranga 3141

Holiday Trading Hours

Monday 24th December 9am – 3pm
Tuesday 25th December Closed - Public Holiday
Wednesday 26th December Closed - Public Holiday
Thursday 27th December 9am – 3pm
Friday 28th December 9am – 3pm
Monday 31st December 9am – 3pm
Tuesday 1st January Closed - Public Holiday
Wednesday 2nd January Closed - Public Holiday
Thursday 3rd January Closed
Friday 4th January Closed

Christchurch

9am – 4:30pm
Phone: 03 341 1400
75 Riccarton Road, Riccarton, Christchurch 8011
or PO Box 8623, Riccarton, Christchurch 8440

Holiday Trading Hours

Monday 24th December 9am – 4:30pm
Tuesday 25th December Closed - Public Holiday
Wednesday 26th December Closed - Public Holiday
Thursday 27th December 9am – 4:30pm
Friday 28th December 9am – 4:30pm
Monday 31st December 9am – 4:30pm
Tuesday 1st January Closed - Public Holiday
Wednesday 2nd January Closed - Public Holiday

Ashburton

9am – 4:30pm
Phone: 03 308 2050
224 East St, Ashburton 7700
or PO Box 313, Ashburton 7740

Holiday Trading Hours

Monday 24th December 9am – 4:30pm
Tuesday 25th December Closed - Public Holiday
Wednesday 26th December Closed - Public Holiday
Thursday 27th December 9am – 4:30pm
Friday 28th December 9am – 4:30pm
Monday 31st December 9am – 4:30pm
Tuesday 1st January Closed - Public Holiday
Wednesday 2nd January Closed - Public Holiday

For other enquiries, email us on [email protected] or leave us a message using the form below.

Leave us a message


Please do not include any account-specific or confidential information for security reasons - you can call us on 0800 85 20 20 instead.