Online Security

Your security is important to us and we work hard to make sure your details are kept as safe and secure as possible.

We encourage you to be vigilant for any suspicious requests for your personal information, particularly via an email that appears to come from Heartland.

Please note that we will never ask you to disclose your user ID or password, nor will we send an email with a link to internet banking. Equally we will never ask for your user ID or password over the phone.

Contact Us

If you receive an email that looks like it is from Heartland but you are unsure, then please don’t respond to it in the first instance. Email us at security@heartland.co.nz or phone us on 0508 432 785 and we will investigate it.

What to Look Out For

There are a number of ways in which fraudsters target bank customers with the aim of obtaining banking logon IDs, passwords and other personal information.

For more information, visit these useful websites.