Online Security

Your security is important to us and we work hard to make sure your details are kept as safe and secure as possible.

We encourage you to be vigilant for any suspicious requests for your personal information, particularly via an email that appears to come from Heartland.

Please note that we will never ask you to disclose your user ID or password, nor will we send an email with a link to internet banking. Equally we will never ask for your user ID or password over the phone.

Contact Us

If you receive an email that looks like it is from Heartland but you are unsure, then please don’t respond to it in the first instance. Email us at security@heartland.co.nz or phone us on 0508 432 785 and we will investigate it.

What to Look Out For

There are a number of ways in which fraudsters target bank customers with the aim of obtaining banking logon IDs, passwords and other personal information.

  • Phishing email – this is when you receive an email from a person or company trying to get you to provide them with your personal information, such as your Internet banking username, password, account number, or credit card details. It will direct you via a link to a fake website that looks convincingly like the real thing, to enter your details and/or it could infect your computer with malware or viruses, which may capture your personal information without your knowledge.

    If you weren’t expecting the email, or you have any cause for suspecting its authenticity, then don’t respond to it. In particular, look out for spelling and grammar mistakes, or design that doesn’t look quite right. If in doubt contact us as above.

  • Spyware – this is software that secretly collects your personal data, for example by capturing your keystrokes, which are then transmitted to the fraudster via the internet. You can inadvertently download spyware while accessing a file sharing site or by opening an email attachment, or by clicking on a link in an email.

    To protect yourself from this, make sure your anti-virus software is up-to-date (you might even want to consider anti-spyware) and that your browser and software are the latest versions. You can also set your browser security and privacy settings to the highest level. If you think you’ve been compromised then update and run your anti-virus software and change your password.

For more information, visit these useful websites.