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Heartland Digital

Bank online, wherever and whenever you like, without picking up the phone or visiting a branch.

Log into our app using your
Heartland Digital user ID and password
Learn more

Internet Banking

Manage your money using a portal that's familiar.

Log in to Internet Banking

What's the difference between Heartland Digital and Internet Banking?

Heartland Digital is part of our long-term focus to make banking faster and simpler, so you have more accessibility and flexibility with your money.

Many common online banking features are available in Heartland Digital, but there may be times when you will need to log in to Internet Banking for some of your banking needs.

Take a look at the table below to get an idea of what features are available on each platform.

  • Currently available
  • On the horizon

Internet banking

Heartland Digital /
Mobile App

  • View your account balances
  • View a high-level summary of all your accounts
  • View your loan balances
  • View your loan transactions
  • View total balance across your saving and lending accounts
    Digital only
  • Make payments from supported accounts
  • Manage automatic payments
  • Manage payees
  • Make future-dated payments
  • View future-dated payments
  • Delete future-dated payments
  • Make bulk payments
  • Pay multiple payees
  • Authorise payments
  • Pay and manage bill payees
  • Pay with online EFTPOS
    YouChoose only
  • Send and receive secure messages
  • Send attachments
  • Currently available
  • On the horizon

You have the questions? We have the answers.

It’s easy to get access to our online platforms. Send us an email at [email protected] between 8.00am to 5.30pm, Monday to Friday.
If you have forgotten your user ID or password, please call us on 0800 85 20 20 between 8.00am to 5.30pm, Monday to Friday. We’ll need to ask you a few questions to confirm your identity before telling you your user ID or resetting your password over the phone.

Heartland Digital is a website that enables most common online banking tasks to be carried out on your desktop, laptop, tablet and mobile. It has the same features as the Heartland Mobile App (except for PIN login, fingerprint login, and Quick Balances).

To use Heartland Digital you will need to use a modern web browser, such as; Safari 10.1+, Microsoft Edge 79+, Mozilla Firefox 52+ and Google Chrome 57+.

When logging into Internet Banking or Heartland Digital, if you enter your password incorrectly three times you’ll be locked out. This has been put in place for security reasons to prevent unauthorised access attempts.

If you’re locked out, simply call us on 0800 85 20 20 from 8.00am to 5.30pm, Monday to Friday. We’ll need to ask you a few questions to confirm your identity before resetting your password over the phone.

Heartland Bank processes all transfers and deposits at 7pm each business day. If you transact on a business day before 7pm, your transaction will go through overnight.

Payments to other New Zealand banks on a non-business day will be processed on the next business day between Monday and Friday, not including public holidays.

Payments to other from a Heartland account to another Heartland customer will be processed immediately, 24/7.

Have more questions? Check out our FAQs page

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