Heartland Internet Banking

Login to internet banking

Internet banking and app unavailable this Monday night

Internet banking and the mobile app will be unavailable this Monday night 20th May from 9pm to midnight, while we carry out scheduled maintenance.

Change to our special answer service

We will no longer offer the special answer service for cheques, effective from 4pm, 31 July 2018. To ensure you can use funds deposited into your account as quickly as possible, you may wish to request being paid electronically, such as one-off payments, bill payments, or automatic payments.

It’s the end of the tax year, which means it’s tax time!

If you haven't received your Tax Certificate by 15 May, please let us know.

Contact us on 0800 85 20 20.


Questions? We have answers

Please complete the internet banking registration form and email it to [email protected], or contact us on 0800 227 227.
If you forget your password or your Customer ID, please call us on 0800 227 227 (8:30am to 5pm Monday to Friday). We’ll need to ask you a few questions to confirm your identity before telling you your Customer ID or resetting your password over the phone.

Your login details, which you will receive after you have signed up.

A computer with internet access and the latest version of your preferred browser (most computers and internet connections are suitable for Internet Banking).

A mobile phone number to complete the passcode verification required for certain payments.

If additional people need access to your account(s) please call us on 0800 227 227.

Payments to other banks before 7pm are processed that night, otherwise the following night.

Payments to other banks after 7pm Friday are processed on Monday night.

Payments and transfers between Heartland accounts are processed immediately.

Payments to other Heartland customers using the transfer funds, Pay Someone or Pay Nominated Account options will be processed immediately 24/7.

When you transfer funds between your Heartland accounts using the ‘transfer funds’ menu option, the transaction is processed immediately. The balances of the affected accounts will be updated at the time the transfer is processed.

When logging into internet banking, if you enter your password incorrectly three times you’ll be locked out of the system. This is a precaution we’ve put in place for security reasons to prevent unauthorised access attempts.

If you’re locked out, simply call us on 0800 227 227 (8:30am to 5pm Monday to Friday). We’ll need to ask you a few questions to confirm your identity before resetting your password over the phone.

Payments to other New Zealand banks made via internet banking on a non-business day will be processed on the next business day (Monday to Friday, not including public holidays). For example, if you make a payment on a Sunday the payment will be debited from your account on the Monday morning.

Payments to other Heartland customers using the Pay Someone or Pay Nominated Account options will be processed immediately 24/7.

You can make payments to your nominated account on internet banking using the Pay Nominated Account option under the Payments menu. For more information please read the Pay Nominated account guide. This does not require a passcode.

Internet Banking Assistance

Help and information

How-to guides

Online security

Email an expert

[email protected]

We will be in touch within the next working day.

Call our team

Phone: 0800 227 227

Available: 8am-5pm, Mon - Fri