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Contact us

We are always here to answer your questions. If you'd like to speak to our friendly team, just call 0800 85 20 20. If you’re overseas call us on +649 927 9641.

Retail investments team

Monday to Friday: 8.00am – 5.30pm
Saturday, Sunday & Public Holidays: Closed

Freephone: 0800 85 20 20
Phone: +64 9 927 9641
Email: [email protected]

Lost or stolen cards

If your card has been lost or stolen, please get in touch and we can cancel your card immediately. We’ll then order you a replacement card (a fee of $10 including standard postage applies. International delivery may incur additional courier charges).

Outside our opening hours, Westpac administer our lost and stolen cards.

Phone: 0800 888 111 (24 hours a day)
Overseas: +64 9 914 8026 (24 hours a day)
Monday to Friday: 8.30am – 5.00pm
Saturday, Sunday & Public Holidays: Closed

Freephone: 0800 80 91 91
Email: [email protected]
Monday to Friday: 8.30am – 5.00pm
Saturday, Sunday & Public Holidays: Closed

Freephone: 0800 488 740
Email: [email protected]
Monday to Friday: 8.00am – 5.30pm
Saturday, Sunday & Public Holidays: Closed

Freephone: 0800 85 30 30
Email: [email protected]
Monday to Friday: 8.00am – 5.00pm
Saturday, Sunday & Public Holidays: Closed

New Open For Livestock enquiries

Freephone: 0800 87 50 50
Email: [email protected]

General rural enquiries

Freephone: 0800 43 27 00

Existing livestock customers

Freephone: 0800 22 20 50
Email: [email protected]

Sheep & Beef Direct enquiries

Email: [email protected]

Rural Digital Manager

Emily Daly
Email: [email protected]
(03) 924 3193
027 532 3901

Rural Manager

Tayler Payton
Email: [email protected]
027 266 5882

Relationship Manager - Hawkes Bay/Gisborne/Manawatu/Wairarapa/Whanganui/Taranaki

James Holden
Email: [email protected]
027 444 3007

Relationship Manager - North Island

Linda Roberts
Email: [email protected]
(03) 924 3128
South Island

Manager - Rural Partnerships

Tim Murgatroyd
Email: [email protected]
(03) 341 0513
027 282 0130

Relationship Manager - Canterbury/West Coast/Marlborough/Tasman

Hugh Murchison
Email: [email protected]
(03) 924 3149
027 605 5545

Relationship Manager - Otago/Southland

Chris Collins
Email: [email protected]
(03) 951 3240
027 273 8593

Relationship Manager - South Island

Phil McGregor
Email: [email protected]
(03) 924 3144

Postal Address

c/o Heartland Bank
PO Box 9919
Newmarket
Auckland 1149

Physical Address

75 Riccarton Rd
Riccarton
Newmarket
Christchurch 8011

Our Home Loans are only available online, as we don’t have a dedicated team to assist with phone enquiries. For more information, view our eligibility criteria or apply online. For any questions unrelated to eligibility or the application, please leave us a message.

Monday to Friday: 9.00am – 5.00pm
Saturday, Sunday & Public Holidays: Closed

Freephone: 0800 85 80 80
Email: [email protected]
People and Culture Team

Email: [email protected]
Opening hours

Monday to Friday: Open
Saturday, Sunday & Public Holidays: Closed

Auckland – Newmarket

9.00am – 4.30pm

Level 3, 277 Broadway Newmarket 1023 Auckland or PO Box 9919, Newmarket, Auckland 1149

Tauranga

9.00am – 3.00pm

Phone: 07 578 3212
24 Devonport Road, Tauranga 3110
or PO Box 13234, Tauranga Central, Tauranga 3141

Christchurch

9.00am – 4.30pm

Phone: 03 341 1400
75 Riccarton Road, Riccarton, Christchurch 8011
or PO Box 8623, Riccarton, Christchurch 8440

Ashburton

9.00am – 4.30pm

Phone: 03 308 2050
224 East St, Ashburton 7700
or PO Box 313, Ashburton 7740

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