We will no longer offer the special answer service for cheques, effective from 4pm, 31 July 2018. To ensure you can use funds deposited into your account as quickly as possible, you may wish to request being paid electronically, such as one-off payments, bill payments, or automatic payments.
Your login details, which you will receive after you have signed up.
A computer with internet access and the latest version of your preferred browser (most computers and internet connections are suitable for Internet Banking).
A mobile phone number to complete the passcode verification required for certain payments.
If additional people need access to your account(s) please call us on 0800 227 227.
When logging into Internet Banking, if you enter your password incorrectly three times you’ll be locked out of the system. This is a precaution we’ve put in place for security reasons to prevent unauthorised access attempts.
If you’re locked out, simply call us on 0800 227 227 (8.30am to 5.00pm Monday to Friday). We’ll need to ask you a few questions to confirm your identity before resetting your password over the phone.
The cut-off time* for Internet Banking payments for overnight processing is 7.00pm on business days (Monday to Friday, not including public holidays). Internet Banking transactions completed before 7.00pm on business days are processed that night, while transactions processed after 7.00pm will be processed the next business day.
Payments to other Heartland customers using the transfer funds, Pay Someone or Pay Nominated Account options will be processed immediately 24/7.
When you transfer funds between your Heartland accounts using the ‘transfer funds’ menu option, the transaction is processed immediately. The balances of the affected accounts will be updated at the time the transfer is processed.
