Compliments and Complaints

At Heartland, we are proud to offer our customers a high level of customer service, and your satisfaction is very important to us. If you would like to make a complaint or offer a compliment, we encourage you to contact us.

For a compliment

Please get in touch with your usual point of contact or their manager, click here to send us an email or call us on 0800 85 10 10.

For a complaint

In the first instance, please get in touch with your usual point of contact at Heartland and we will make sure your complaint is investigated promptly. 

Alternatively, please email us at complaints@heartland.co.nz or call us on 0508 432 785 and ask to speak with a member of the Compliance Team. 

If a solution can't be found or you are unsatisfied with the outcome, you can contact our approved dispute resolution scheme being the Banking Ombudsman, an independent party who helps sort out unresolved complaints. This service is free of charge.  You can contact the Banking Ombudsman at:

Banking Ombudsman Scheme
Address Freepost 218002, PO Box 10 573, The Terrace, Wellington 6143
Phone 0800 805 950 / +64 4 471 0006  
Email help@bankomb.org.nz
Website Click here