Compliments and Complaints
At Heartland Bank, we are proud to offer our customers a high level of customer service, and your satisfaction is very important to us. If you would like to make a complaint or offer a compliment, we encourage you to contact us.
For a compliment
Please get in touch with your usual point of contact or their manager, click here to send us an email or call us on 0508 432 785.
For a complaint
In the first instance, please get in touch with your usual point of contact at Heartland Bank and we will make sure your complaint is investigated promptly. We will acknowledge your complaint within 5 business days and make sure your compliant is investigated properly.
Alternatively, please click here to send us an email or call us on 0508 432 785 (or +64 9 520 0097 if calling from overseas) and ask to speak with a member of the Risk & Compliance Team.
If a solution can't be found or you are unsatisfied with the outcome, you can contact our approved dispute resolution scheme being the Banking Ombudsman, an independent party who helps sort out unresolved complaints. This service is free of charge. You can contact the Banking Ombudsman at:
Banking Ombudsman Scheme
PO Box 25 327
Phone 0800 805 950 / +64 4 915 0400