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Compliments and Complaints

At Heartland Bank, we are proud to offer our customers a high level of customer service, and your satisfaction is very important to us. If you would like to make a complaint or offer a compliment, we encourage you to contact us.

For a compliment

Please get in touch with your usual point of contact or their manager, click here to send us an email or call us on 0508 432 785.

For a complaint

In the first instance, please get in touch with your usual point of contact at Heartland Bank and we will make sure your complaint is investigated promptly.

Alternatively, please click here to send us an email or call us on 0508 432 785 (or +64 9 520 0097 if calling from overseas) and ask to speak with a member of the Risk & Compliance Team.

If a solution can't be found or you are unsatisfied with the outcome, you can contact our approved dispute resolution scheme being the Banking Ombudsman, an independent party who helps sort out unresolved complaints. This service is free of charge.  You can contact the Banking Ombudsman at:

Banking Ombudsman Scheme
Postal Address
Freepost 218002
PO Box 25 327
Featherston Street
Wellington 6146
Phone 0800 805 950 / +64 4 915 0400  
Email help@bankomb.org.nz
Website Click here